We are RIFF, the human aspect in this digital world. We make every contact with your customers personal.
Omnichannel customer care
Everyone can share their questions, share their experiences or receive advice online and on social media, via telephone, via (video)chat en e-mail. And that is precisely where we come into action for you!
Social sales, webcare, livechat or community management? We take care of it! And for everything that comes with it. With the right tone of voice, extensive product knowledge and personal attention. What exactly are we doing? And how? We are happy to explain that to you!
How do we work?
We work with creative and curious people who are digital savvy and can handle responsibility. With extensive knowledge of brands and products, we speak to your customers in a personal way with the right tone-of-voice. In this way we protect the reputation of your brand and we ensure a positive development of the sentiment of your customers. Everything to increase brand awareness and brand value.
We are present on all the channels where your customers make their voice and sound heard. From Facebook to video call, from Instagram to Whatsapp, and also Trustpilot or Amazon. Your customer not only determines where, but also when they can find us. Our office is open 24/7 throughout the year.
Digital engament services
Quality is very important to us. That is why we monitor the quality of our employees. We discuss quality both in a team context and per individual. We are happy to hold a calibration session with you periodically to see if our quality still satisfies you.
We coach our own teams on quality, but can also do that for your internal team. We provide quality monitoring and coaching in Dutch, English, German, French and Italian.