Purple Friday:

In the customer service industry, where the landscape is as varied as a kaleidoscope, we see a rich tapestry of people and cultures. These employees, often acutely aware of their own identities, place immense value on an environment that respects diversity and inclusivity. Their identities aren’t limited to personal interests and backgrounds; they encompass aspects like gender identity and sexual orientation. In a sector as diverse as ours, fostering a culture where everyone can be their authentic self and feel valued is not just important – it’s essential. 

As a company, we need to ponder over how we can nurture a culture in which the use of personal pronouns is as normal as morning coffee. This might start with small steps like adding pronouns in email signatures or during meeting introductions. Such practices cultivate an environment where everyone feels seen and respected. 

By observing Purple Friday, we remind ourselves that every customer interaction is an opportunity to demonstrate our commitment to diversity and inclusivity. This transcends beyond merely using correct pronouns or avoiding assumptions; it’s about creating a customer service experience that makes every customer feel acknowledged, heard, and valued for the unique individual they are.  

A practical instance? Consider our CRM system. If it only offers ‘male’ or ‘female’ as gender options, we’re not just limiting our customers’ ability to express themselves; we’re also putting our employees in a tight spot when assisting customers who identify otherwise. It’s crucial to design systems that ensure inclusivity and to train our staff to handle gender diversity respectfully. 

So, come December 8th, let’s dress in purple and make a statement for diversity and inclusion. Let’s seize this opportunity to celebrate not just within our company, but in our customer service, the unique individuality of each person.