Consultancy

Customer care has become an increasingly important part of business in recent years. There is a growing awareness that customer contact, by whatever means, provides extremely valuable information. It may therefore be a strategic decision to keep these activities in-house for the time being. But how do you arrange that? Where do you get the expertise? How do you recruit the right people? How do you maintain quality? What tools and systems will you need? How do you get the right information from your contacts and what do you do with it? RIFF would like to help you with these questions too.

Our specialists can offer your organisation short- or long-term support in setting up or optimizing your customer care department. And it doesn’t matter whether you’re just starting out or want to improve, for example by expanding your communication channels.

Think boardroom sessions; strategic sparring on how you want to or can deliver customer care. We facilitate workshops to train staff in specific focus areas such as quality management, workforce management, customer experience management or verbal and written communication across channels.

RIFF can also take the pressure off you by sending a team of engagement specialists, including a Team Leader, to your premises. Recruitment, selection, training and operational management will be taken off your hands.

In short, whatever your request is, when it comes to Customer Care, we are happy to help.