We’ll help you make the transition from (online) customer service to full digital customer engagement and can set up an omnichannel environment for customer contact.
• Omnichannel contact services • Webcare • (Virtual) personal assistants • Live support • Reputation and review management
• E-Commerce strategy • Omnichannel strategy • Customer Journey design • Webcare concepts • Community strategy
• Client management • Operation management • Workforce management • Quality management • Tooling & systems
• Training & Workshops • Onboarding programs • Recruitment support • Sales support
• Tailored reporting • Insights learning loop • Boardroom KPI’s