Companies want to stay in touch with their customers and let them know what they are doing to prevent the spread of the virus, but also what services they still offer. Especially in e-commerce there are more opportunities now that people are not going to physical stores. But more on that later…

At the outbreak of an international crisis, as is now the case with the outbreak of the Coronavirus, we see that there is a great need for news and information. Social media is an important source for this for many people. Posts are shared, liked and the reactions are massive. Unfortunately, these reactions are not only positive, and they often have a negative tone.

At the end of this year, Schiphol’s contract with their current supplier, which has provided customer contact for Schiphol since 2011, will expire. A new party has been selected through a European tender.

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