Long gone are the days when companies just needed an active phoneline and an email address to provide adequate customer support channels. As we celebrate 14 years of one of the favourite social media channels, we’ll discuss how you can utilize Instagram as a support channel too.

Many of us can’t function until we’ve had that first sip of coffee in the morning and, as a nation of coffee drinkers, the Dutch even have a day to celebrate their favourite beverage: Koffiedag!
But pausing for a refill during the workday is so much more than just an extra caffeine boost, read on to see why that coffee machine in the break room is a key part of any office.

Positive Thinking Day, celebrated annually on the 13th of September, is a day dedicated to the power of optimism and the impact it can have on our lives. Whilst we could all use an extra dose of positivity in our personal lives, it can have a particularly big impact on your day at work too. 

One day it’s business as usual and everything’s going fine, the next: CRISIS! But what do you do when you find yourself in a business catastrophe? Are you prepared? Is your customer care team? We can help.