In 2025, customer support is no longer just about resolving issues—it’s about creating seamless, memorable experiences that drive loyalty and growth. Let’s explore 5 key trends shaping the future of customer support.

Join a gym. Read more books. Increase your CSAT score. Many individuals and businesses alike begin the new year by setting resolutions: a promise to themselves to improve upon something. But setting the resolution is the easy part, next you’ve got to follow through.

With the final days of 2024 on the horizon, it’s time to look back at the successes (or otherwise) of the year, and work on plans for success in 2025.

It’s not just a term reserved for the latest TikTok dance trend, or instant ramen recipe hack; going viral can also happen to brands for all the right, or wrong, reasons.