White papers

Dive into our white papers to explore the trends and innovations that are shaping our work with clients such as Schiphol Airport, Philips, ANWB and McDonald’s.

OUR WHITE PAPERS Exploring Industry Insights

At RIFF, we’re not just about managing complex customer journeys; we’re also thought leaders in the industry. Our white papers articulate our vision for the future of customer service in the aviation and automotive sectors. We keep a close eye on emerging trends and developments that could impact our work and our clients.

This proactive approach ensures that we’re always ready to meet the needs of tomorrow’s consumers. Our experience is broad and diverse, with a client portfolio that includes names like Schiphol Airport, Philips, ANWB, and McDonald’s. Feel free to explore these white papers to gain insights into what we believe are the key trends shaping various industries.


Aviation Insight Pack

As the aviation industry continues to evolve, and a personal customer experience (CX) becomes increasingly more important, it’s crucial to keep up with the latest trends and developments within our industry. On this page you can find out more about our research on the topic, including our white paper and keynote speech: From Crisis To Care. 


Automotive Insight Pack

In the ever-changing automotive world, customer care is paramount. As technology advances and competition heats up, automakers are revolutionising their approach to meet the demands of tech-savvy consumers and differentiate themselves in the marketplace.