World Telecommunication and Information Society Day

May 17th marks an important day in the world of technology and communication – World Telecommunication and Information Society Day. The day celebrates the constant evolution and advancement of telecommunication and information technologies, highlighting their crucial role in advancing socio-economic development worldwide.



World Telecommunication and Information Society Day (WTISD) dates back to 1969, when the International Telecommunication Union (ITU) was founded, aiming to promote global collaboration in the field of communication and information technologies. In 2006, the United Nations General Assembly declared May 17th as WTISD to raise awareness about the potential of ICT to bridge the digital divide and create a more inclusive society.

In today’s digital age, effective communication and seamless access to information are essential for businesses to thrive. RIFF has long been a front runner in innovative digital customer service solutions. As a company that specializes in omnichannel customer service, we understand the transformative power of telecommunication and information technologies in enhancing the customer experience.

building bridges

One of the core principles of WTISD is to promote the widespread access to ICT, especially in underserved communities. RIFF is working toward this goal by providing cutting-edge customer service solutions that are accessible across various channels, including phone, email, chat, social media, and more. By utilising the latest technologies, we ensure that our clients can connect with their customers anytime, anywhere, regardless of geographical barriers.


always improving

WTISD also emphasizes the importance of leveraging ICT for sustainable development. RIFF contributes to this objective by helping businesses optimize their customer service operations, and improve efficiency through automation and data analytics. By streamlining communication processes and harnessing the power of information, we enable our clients to stay competitive in today’s rapidly evolving market landscape.

In conclusion, World Telecommunication and Information Society Day is not just a celebration of technological advancements, but also a call to action for building a more connected, inclusive, and sustainable world. At RIFF, we are proud to be at the forefront of driving innovation in customer service and using telecommunication and information technologies to empower businesses worldwide. Let’s continue to harness the power of ICT to create a brighter future for all. Happy World Telecommunication and Information Society Day!


On May 17th a livestreamed discussion will be held to explore how digital innovation can strengthen sustainable development. Find out more here:


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