AI & Agentic
Implementing intelligent conversational bots and automated routing to resolve routine enquiries at the first point of contact. Designed and maintained by service architects who ensure the human touch remains central.
Smart AI
More room for human connection
AI is creating more and more opportunities for customer contact. But successful implementation takes more than a chatbot or a smart tool. Technology needs to integrate with existing processes, have access to the right information and know when human intervention is needed.
The challenge is not simply to make AI work technically, but to ensure it genuinely contributes to a better customer and employee experience.
From answering questions to handle tasks autonomously
RIFF helps organisations develop and implement AI solutions in practice. From automating recurring enquiries and supporting employees to independently carrying out tasks.
Chat and voicebots
Conversational AI that automatically answers recurring customer enquiries via chat and phone. Using the organisation's familiar tone of voice, with the ability to transfer conversations to an employee along with all relevant context.
Agentic AI
AI agents that do more than answer questions: they can independently carry out tasks. For example, rescheduling an appointment, registering a return or updating a customer record. All within clearly defined boundaries, with human oversight wherever needed.
AI-powered employee support
AI supports employees during customer interactions with real-time answer suggestions, access to relevant knowledge and help finding the right information. Applications such as live translation and AI-assisted training can also improve efficiency and reduce onboarding time.
Prototyping & predictive insights
Explore and test new AI applications. Prototypes and analysis help identify relevant opportunities and where the greatest value can be achieved.
Advise & optimisation
Knowing where AI adds value.
Which AI applications are right for your organisation and customer contact operations? RIFF advises on promising applications, the technology required and responsible implementation. From the first use case to a concrete roadmap.
Which AI applications is right for your organisation?
Not every AI application is relevant to every organisation. A RIFF consultant helps explore the possibilities, assess promising applications and define a practical approach. From the first use case to a pilot and further implementation.