WE’LL TAKE IT FROM HERE OPTIMAL CUSTOMER CONTACT
Optimal customer contact, meeting all the current expectations: an ever-greater challenge in a rapidly changing world. A world full of noise, in which technological possibilities, digital channels, networks and touch points are expanding. But there’s also a growing sense of distance, inaccessibility and misunderstanding.
How can you, as an organization, make a difference today? Deliver personal satisfaction to citizens and consumers? Deliver the best experience? Increase loyalty? Locally and internationally? Preferably in their own language? Especially when competition is fierce and circumstances are uncertain and unpredictable. Who can your organization turn to when the challenges are urgent and the risks are high? And when every contact counts?
Pleased to meet you, we are RIFF. We’re not your standard customer care centre, no standard helpdesk, but the special forces for complex customer care. We are driven specialists for thoughtful, creative and practical solutions for every challenging situation.
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Are you ready for a unique and challenging role, including tailor-made training? A role in which you can use your knowledge, talent, the latest tools and technology to help people?
Join RIFF. The elite customer care corps.

UPDATES
Keeping up to date with the news,
insights and the latest events at RIFF?

Resolutions to Results

End on a High Note

Going Viral

Holidays

National Change Your Passwords Day

Halloween

DST

Insta-care

Coffee day

The Power of Positivity

From Crisis to Care

Paralympic Games

Cucumber Time

International Relaxation Day

PARIS 2024

Unlocking Excellence

Teamwork: From the pitch to the office

Long days, longer hours

Father’s day and customer service

World Environment Day

Customer Service Maintenance

World Telecommunication and Information Society Day

Mother’s Day

From Twitter to X – A Transformation in Customer Communication

Spring awakens: A season of renewed dynamics in customer service

5 years of MPA at Schiphol: Bridging digital service and human touch

Live from Aviation Festival Asia: RIFF Presents “First-Class Service: Be Digital, Stay Human”

The Importance of Social Media Monitoring

How Contact Centres Can Embrace GDPR

Community Manager Appreciation Day

Blue Monday Transformation: From Winter Blues to Engagement Excellence

Holiday Thoughts: Customer Service Trends for 2024

Purple Friday: Celebrating the Diversity of Our Employees and Customers

Cyber Monday: The Perfect Time for Comprehensive Evaluation and Reporting

Scoring with Customers: RIFF’s Strategy from Customer Satisfaction to Long-Term Championship

Black Friday: comprehensive preparation for outstanding customer service

Singles Day: unpacking customer service insights from the world’s largest shopping event

From script to human: The customer service revolution

Busy Holidays: Keeping your customer service flexibel and sharp
