WE’LL TAKE IT FROM HERE OPTIMAL CUSTOMER CONTACT

Optimal customer contact, meeting all the current expectations: an ever-greater challenge in a rapidly changing world. A world full of noise, in which technological possibilities, digital channels, networks and touch points are expanding. But there’s also a growing sense of distance, inaccessibility and misunderstanding.

How can you, as an organization, make a difference today? Deliver personal satisfaction to citizens and consumers? Deliver the best experience? Increase loyalty? Locally and internationally? Preferably in their own language? Especially when competition is fierce and circumstances are uncertain and unpredictable. Who can your organization turn to when the challenges are urgent and the risks are high? And when every contact counts?

Pleased to meet you, we are RIFF. We’re not your standard customer care centre, no standard helpdesk, but the special forces for complex customer care. We are driven specialists for thoughtful, creative and practical solutions for every challenging situation.

Want to learn more?
Get in touch!

Contact

JOIN US

Are you ready for a unique and challenging role, including tailor-made training? A role in which you can use your knowledge, talent, the latest tools and technology to help people?

Join RIFF. The elite customer care corps.

UPDATES

Keeping up to date with the news,
insights and the latest events at RIFF?

Live from Aviation Festival Asia: RIFF Presents “First-Class Service: Be Digital, Stay Human”

27 Feb
From the Aviation Festival Asia, the latest insights on how we provide scalable, personal service for every passenger.
Read more

The Importance of Social Media Monitoring

14 Feb
The Super Bowl isn't just a sporting event; it's a major marketing battleground. Brands like Verizon, Paramount+, and Budweiser showcased during Super Bowl 2024 how creative, timely ads can capture attention and dominate online conversations.
Read more

How Contact Centres Can Embrace GDPR

29 Jan
At the heart of our digital society lies the essential value of privacy, especially in contact centres where a flow of personal data is processed daily. Today, on Privacy Day, we focus on the General Data Protection Regulation (GDPR), a crucial legislation born from the growing need to protect individual privacy rights in an increasingly connected world.
Read more

Community Manager Appreciation Day

22 Jan
Today marks Community Manager Appreciation Day, a perfect opportunity to reflect on the significant role of community managers in the digital era. This is an era where continuous connection between companies and their customers is vital, with the community manager playing a key role in facilitating successful online interactions. 
Read more

Blue Monday Transformation: From Winter Blues to Engagement Excellence

15 Jan
Blue Monday, once dubbed the gloomiest day of the year, has evolved into a global contest for content managers, particularly for brands boasting blue logos. This ironic twist has transformed a day synonymous with winter blues into a showcase of social media creativity, demonstrating how quickly the meaning of a day can change in our dynamic digital world. 
Read more

Holiday Thoughts: Customer Service Trends for 2024

13 Dec
At the office, it might not feel like it yet, but Christmas is fast approaching. Days of wearing ugly sweaters, festive gatherings, and end-of-year meetings are likely already marked on your calendars, sneaking up faster than you realize. And don't forget about planning that Christmas dinner.
Read more

Purple Friday: Celebrating the Diversity of Our Employees and Customers

04 Dec
This Friday marks Purple Friday, a day dedicated to the celebration of sexual diversity. Initially launched in the United States in 2010, it has quickly evolved into an international movement. Students across the globe wear purple clothes to show allyship with the LGBTQIA+ youth, as purple in the rainbow flag symbolizes 'spirit.' This initiative sends a strong message of solidarity and acceptance.  
Read more

Cyber Monday: The Perfect Time for Comprehensive Evaluation and Reporting

27 Nov
As Cyber Monday casts a reflective light on the frenzy of Black Friday and Singles' Day, it presents an ideal opportunity for customer service teams to look back and plan ahead. After navigating the whirlwind of this extended shopping festival, which now stretches nearly two weeks of non-stop sales, it's time for a thorough analysis and preparation for the future. 
Read more

Scoring with Customers: RIFF’s Strategy from Customer Satisfaction to Long-Term Championship

20 Nov
At RIFF, we distinguish between 'putting the customer at the center' and 'focusing on customer satisfaction'. This approach is pivotal in our outlook on customer service and relationships. Similar to the sports world...
Read more

Black Friday: comprehensive preparation for outstanding customer service

14 Nov
Black Friday is more than a shopping day; it's a marathon of challenges for customer service teams. This article dives deep into the essentials of effective preparation, covering everything from product knowledge to departmental integration.
Read more

Singles Day: unpacking customer service insights from the world’s largest shopping event

07 Nov
Once a quirky antidote to Valentine's Day, Singles Day on November 11th has blossomed into the largest shopping event on the planet. Originating as a celebration for the unattached, it has morphed into a global juggernaut that underscores the potency of recognizing overlooked customer segments. 
Read more

From script to human: The customer service revolution

31 Oct
The switch to wintertime not only means an extra hour's sleep (or for night-shift workers, an extra hour's work), but also a period of reflection. For example, many people rethink the status of their energy contracts, a process that inevitably leads to contact with a customer service centre...
Read more

Busy Holidays: Keeping your customer service flexibel and sharp

23 Oct
Holidays are a time when many of us try to get away from it all. But for companies in the holiday industry, such as Schiphol Airport and other travel companies, it means a flurry of activity. Customer service teams can be overwhelmed by an avalanche of questions and problems. As a business, how do you stay calm, keep your customers happy, and your team in good spirits? 
Read more

100 Years of Disney: Lessons in Customer Service from the Masters of Magic

16 Oct
Today marks the 100th anniversary of Disney, a company that has inspired generations worldwide to keep dreaming. But Disney is not just an entertainment powerhouse; it serves as an invaluable model for the entire customer service industry. 
Read more

Relevant communication with customers: tips & tricks

17 Apr
Companies want to stay in touch with their customers and let them know what they are doing to prevent the spread of the virus, but also what services they still offer. Especially in e-commerce there are more opportunities now that people are not going to physical stores. But more on that later…
Read more

RIFF highest entry Emerce100 with top 3 position

17 Apr
We are proud! With 5 stars, RIFF is the highest new entry in the Emerce100 2019 in the ‘full-service agency’ category.
Read more

RIFF provides full customer contact services for Schiphol

17 Apr
It’s Schiphol’s ambition to help travellers in the terminal with their questions and problems even better and more efficiently. To realize this ambition, RIFF has set up a completely new customer contact centre on behalf of Schiphol and provides daily customer contact with a team of over 100 people.
Read more

Webcare in times of crisis

17 Apr
At the outbreak of an international crisis, as is now the case with the outbreak of the Coronavirus, we see that there is a great need for news and information. Social media is an important source for this for many people. Posts are shared, liked and the reactions are massive. Unfortunately, these reactions are not only positive, and they often have a negative tone.
Read more