High-touch support on location for complex and emotionally sensitive situations. Delivered by experienced professionals who bring calm, structure, and operational control.
No matter how advanced digital self-service becomes, some situations require in-person support on location. During complex or emotionally charged events; such as airport disruptions, mobility-related incidents, or sensitive healthcare cases, physical presence makes the difference.
At these critical moments, RIFF brings the human element back into customer service. Our on-site specialists integrate directly into your operational environment, providing clear communication, practical assistance, and reassurance when pressure is at its highest.
On-site specialists
Our on-site specialists act as an extension of your organisation. They are fully trained in your tone of voice, processes, and brand values, ensuring consistent and high-quality support at physical locations where it is needed most.
On-site support & MPA
Our Mobile Passenger Assistants (MPAs) are deployed at locations such as Schiphol Airport, where they inform, guide, and support travellers in real time.
Self-Service Units (SSU)
We deploy and staff digital service kiosks at physical locations, enabling customers to connect instantly with our specialists via live video.
Hoe we met onze eigen Self-Service Units en live videoverbindingen grip houden op miljoenen reizigers, zónder het persoonlijke contact te verliezen.
View this case
Hoe we met onze eigen Self-Service Units en live videoverbindingen grip houden op miljoenen reizigers, zónder het persoonlijke contact te verliezen.
View this case
We’d love to think along with you..
Ready to take your customer service to the next level? Discover how RIFF can make your organisation available 24/7 without compromising on quality, and experience the difference for yourself. Get in touch today or book an introduction.